> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tellscope.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Feedback

> Retrieve a single feedback item by ID

## Query

```graphql theme={null}
query {
  feedbackItem(
    apiKey: String!
    id: String!
  ): FeedbackItem
}
```

## Parameters

<ParamField query="apiKey" type="string" required>
  Your Tellscope API key
</ParamField>

<ParamField query="id" type="string" required>
  The unique identifier of the feedback item
</ParamField>

## Response

Returns a single `FeedbackItem` or `null` if not found.

<ResponseField name="id" type="string">Unique identifier</ResponseField>
<ResponseField name="source" type="string">Source platform (e.g., zendesk, intercom)</ResponseField>
<ResponseField name="title" type="string">Feedback title</ResponseField>
<ResponseField name="content" type="string">Full feedback content</ResponseField>
<ResponseField name="author" type="string">Author name</ResponseField>
<ResponseField name="email" type="string">Author email address</ResponseField>
<ResponseField name="sentiment" type="string">Detected sentiment (positive, neutral, negative)</ResponseField>
<ResponseField name="status" type="string">Current status (unread, read, archived)</ResponseField>
<ResponseField name="metadata" type="object">Additional metadata from source</ResponseField>
<ResponseField name="publishedDate" type="datetime">Original publication date</ResponseField>
<ResponseField name="createdAt" type="datetime">Record creation timestamp</ResponseField>

## Example

<CodeGroup>
  ```graphql Query theme={null}
  query {
    feedbackItem(
      apiKey: "tellscp_sk_YOUR_API_KEY"
      id: "clx789ghi"
    ) {
      id
      title
      content
      author
      email
      sentiment
      source
      status
      metadata
      publishedDate
      createdAt
    }
  }
  ```

  ```json Response theme={null}
  {
    "data": {
      "feedbackItem": {
        "id": "clx789ghi",
        "title": "Great customer support",
        "content": "I had an issue with my account and the support team resolved it within minutes. Very impressed!",
        "author": "Jane Smith",
        "email": "jane@example.com",
        "sentiment": "positive",
        "source": "intercom",
        "status": "read",
        "metadata": {
          "rating": 5,
          "conversationId": "conv_123"
        },
        "publishedDate": "2024-01-15T14:22:00Z",
        "createdAt": "2024-01-15T14:25:00Z"
      }
    }
  }
  ```
</CodeGroup>

## Error Responses

If the feedback doesn't exist or you don't have access:

```json theme={null}
{
  "data": {
    "feedbackItem": null
  }
}
```

If accessing feedback from another organization:

```json theme={null}
{
  "errors": [
    {
      "message": "Not authorized to access this feedback",
      "extensions": {
        "code": "FORBIDDEN"
      }
    }
  ]
}
```