Get Feedback

Query

query {
  feedbackItem(
    apiKey: String!
    id: String!
  ): FeedbackItem
}

Parameters

string

required

Your Tellscope API key

string

required

The unique identifier of the feedback item

Response

Returns a single FeedbackItem or null if not found.

string

Unique identifier

string

Source platform (e.g., zendesk, intercom)

string

Feedback title

string

Full feedback content

string

Author name

string

Author email address

string

Detected sentiment (positive, neutral, negative)

string

Current status (unread, read, archived)

object

Additional metadata from source

datetime

Original publication date

datetime

Record creation timestamp

Example

query {
  feedbackItem(
    apiKey: "tellscp_sk_YOUR_API_KEY"
    id: "clx789ghi"
  ) {
    id
    title
    content
    author
    email
    sentiment
    source
    status
    metadata
    publishedDate
    createdAt
  }
}

{
  "data": {
    "feedbackItem": {
      "id": "clx789ghi",
      "title": "Great customer support",
      "content": "I had an issue with my account and the support team resolved it within minutes. Very impressed!",
      "author": "Jane Smith",
      "email": "jane@example.com",
      "sentiment": "positive",
      "source": "intercom",
      "status": "read",
      "metadata": {
        "rating": 5,
        "conversationId": "conv_123"
      },
      "publishedDate": "2024-01-15T14:22:00Z",
      "createdAt": "2024-01-15T14:25:00Z"
    }
  }
}

Error Responses

If the feedback doesn’t exist or you don’t have access:

{
  "data": {
    "feedbackItem": null
  }
}

If accessing feedback from another organization:

{
  "errors": [
    {
      "message": "Not authorized to access this feedback",
      "extensions": {
        "code": "FORBIDDEN"
      }
    }
  ]
}

Overview

Feedback

Contacts

Accounts

Query

Parameters

Response

Example

Error Responses