Skip to main content

​
Query

query {
  feedbackItem(
    apiKey: String!
    id: String!
  ): FeedbackItem
}

​
Parameters

​
apiKey
string
required
Your Tellscope API key
​
id
string
required
The unique identifier of the feedback item

​
Response

Returns a single FeedbackItem or null if not found.
​
id
string
Unique identifier
​
source
string
Source platform (e.g., zendesk, intercom)
​
title
string
Feedback title
​
content
string
Full feedback content
​
author
string
Author name
​
email
string
Author email address
​
sentiment
string
Detected sentiment (positive, neutral, negative)
​
status
string
Current status (unread, read, archived)
​
metadata
object
Additional metadata from source
​
publishedDate
datetime
Original publication date
​
createdAt
datetime
Record creation timestamp

​
Example

query {
  feedbackItem(
    apiKey: "tellscp_sk_YOUR_API_KEY"
    id: "clx789ghi"
  ) {
    id
    title
    content
    author
    email
    sentiment
    source
    status
    metadata
    publishedDate
    createdAt
  }
}

​
Error Responses

If the feedback doesn’t exist or you don’t have access: 
{
  "data": {
    "feedbackItem": null
  }
}
If accessing feedback from another organization: 
{
  "errors": [
    {
      "message": "Not authorized to access this feedback",
      "extensions": {
        "code": "FORBIDDEN"
      }
    }
  ]
}